The Financial Conduct Authority (FCA)
The FCA is the independent watchdog that regulates financial services. This document is designed by the FCA to be given to consumers considering buying certain financial products. You need to read this important document. It explains the service you are being offered. Please use this information to decide if our services are right for you.
Who are we?
Shaen Garage LTD T/as Grimsdyke Service Station, a dealership acting as a credit broker in arranging finance for vehicle transactions.
Who regulates us?
The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services.
We are authorised and regulated for credit-broking activities by the Financial Conduct Authority ("FCA"). We are not a lender. Our FCA Firm Reference Number is 679106.
For more information, please visit the FCA website at: www.register.fca.org.uk. Please note that business customers may not be protected under the Consumer Credit Act 1974 or FCA rules.
What can we do to help finance your vehicle?
We can introduce you to a number of lenders who may be able to help finance your vehicle. There are other funders to which we cannot introduce you which may also be able to offer you finance.
We will provide you with information and explanations about the finance products that may be available to you. Finance is arranged subject to status and terms and conditions. We cannot guarantee that we will be able to secure finance for you.
Can we give you independent financial advice?
We are not independent financial advisers and so are unable to provide you with independent financial advice.
Do you have to pay us for our services?
No fee is payable by you for our services. A lender may pay us for introducing you if you go ahead and take finance from them for the purchase of your vehicle.
How will we use your information?
We will use your information to obtain quotes from funders and brokers to process finance applications through them, they may also conduct a search of your record held with one or more credit reference agencies. Credit checks may as a result appear on your credit file lodged by organisations with whom you have not dealt directly. The personal information collected will also be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity.
What can you do if you wish to complain about our services?
If you wish to register a complaint, please contact us as follows
· by emailing email@example.com;
· by writing to us at Grimsdyke Service Station 786 Kenton Lane, Harrow, HA36AG
· or by telephoning 020 8954 4392
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.